Biniam Seifu Debelo. 1 Bheema Lingaiah Thamineni. 2 Hanumesh Kumar Dasari. 3 Ahmed Ali Dawud2 1Department of Biomedical Engineering. https://thebookmarkid.com/story19599676/the-influence-of-empathy-and-consumer-forgiveness-on-the-service-recovery-effect-of-online-shopping