This isn’t just about translation anymore. Your voice agent needs to understand cultural context, transcend beyond geographies and understand regional slang. Besides, your voice agent should understand how different cultures approach customer service interactions. A direct translation of “how can I help you?” might sound rude in some cultures where more formal greetings are expect... https://www.capanicus.com/blog/how-to-build-an-ai-voice-agent-process-features-and-trends/